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MTN Ghana apologises to subscribers for internet connectivity challenges

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MTN Ghana has apologised to its subscribers for the challenges they faced in accessing data services and reaching its call center.

The company assured that it is working to resolve the issue.

“This is due to a disruption on our international undersea cables. Our technical teams are working with our international partners to resolve the issue”, a statement from MTN Ghana said.

 “We sincerely apologise for any inconvenience and will keep subscribers updated”.

Telecoms Chamber explains

Earlier, the Ghana Chamber of telecommunications also attributed the difficult in accessing internet connectivity today March 14, 2024, to outages on multiple submarines optic fibre cables that come into Ghana.

According to the chamber, some of the cables are down while others are delivering limited capacity.

It said the development is impacting internet, data, and Voice Over IP services of the mobile network operators and data service providers to varying degrees.

“As a result, customers and subscribers are currently experiencing service challenges,” a statement issued by the chamber said.

It assured that further investigations are being carried out as well as work to resolve the problems to restore services to customers.

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Source: Myjoyonline

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